So Many Technical Issues Are Not Getting Fixed--If you read this post, please add a comment!

Edit Subject

I am in full support and agree with this new thread, which reiterates a lot of previous threads.

It is obvious members are loyal to this site but are now becoming increasingly frustrated.

I also think it is time for Jason and his colleagues to issue a statement to reassure members that a solution is to hand.

I really enjoy this site too and am also having a lot of problems of a technical nature. I find the site incredibly slow and it keeps crashing too.

I have another problem too. A year ago I created my own contest along the lines of animals and humans in Black and white. Admittedly at the time, I was very new to Pixoto. It would appear that I shouldn't have been allowed to create this contest as it is too similar to one of the Pixoto own categories, however, I was allowed to create it. What then happened was that my contest never appeared on the contest page. I wrote to the admin shortly after explaining what had happened and never got a reply! To this day, a whole year on, I still get messages saying my contest has been extended due to lack of entries. This is because no one can find the page. I have tried to get the contest cancelled as I can now only run 2 contest at a time instead of the usual 3. It's a shame that for such a big community site, this was never addressed.

Hi all, thank you for feedback and reporting on all issues. As you all know, I've already informed our tech and management about all issues noted here or on other topics.
As soon as I get more information about these issues I'll let you know.

Feast or famine, that's what the owners need to decide. If they reinvest a larger portion of their revenue into software upgrades, fresh content, innovation, customer support, and, of course, platform maintenance, then they'll 'feast' in the mid-to-long term. Meaning they'll reap the benefits of a larger, loyal customer base and a growing slice of the market-share.
However, I've noted from virtually Day-1 the owners seem unwilling to put money into site improvements/maintenance, visibly participate in site management, or even actively communicate with their customers. Thus, we're seeing famine. These concepts are Business 101 for God's sake!
Pixoto has so much unrealized potential, but poor management practices are holding it back. Granted, I'm just on the outside looking in through a dirty window and am forming my own conclusions. But why is that? Because no one tells us anything...ever. Jasenka does what she can, but I think she's part of a contracted customer service agency and is kept in the dark like the rest of us.
With management involvement, customer focus, and membership support, we can make Pixoto great again! Sadly, I get the impression the owners are willing to let Pixoto die on the vine and move on to other mismanaged ventures.
My Pro Membership expires in May. Unless things improve, I'm taking my business (and $$$) elsewhere. Loyalty goes both ways.

General standards on Pixoto have been on the decline over the past couple of years now which is the main reason I have participated less and less. It used to be a site that I enjoyed, however I am finding better service and more enjoyment on other sites now, all of which seem dedicated to providing an enjoyable and more professional service towards their customers (for that is what we all are). The leadership team, rather than Jasenka, need to step up to the plate for it is they who are accountable for the way this site is run. Treat your customers with respect, otherwise you will find your customers going elsewhere

In order to really escalate this situation one way or the other people need to stop buying and paying for Pixoto. While this site still brings some money, it will continue to be in this state of uncertainty. Once there is no longer money coming in, the owners will either completely shut it down, or finally start improvement. I am not, however, betting on latter. Great chances are it will be "So long Pixoto".

Jasenka , pixoto team may we know if there are any plans to shutdown pixoto ? These issues are usually addressed quickly but looking at tech response and your team's response it seems you will be shutting down pixoto soon can you please confirm

Scam Advisor has just reviewed it's rating.

Here is the latest comment on the site;

Don't know who gives this rating that Pixoto is save! It is not! Photos are stolen from that page without watermarks ... they were warned, but didn't do nothing about it in 8 months ... anybody can download any image from the page without paying for it, and in high res without watermark! The most ignorant page I ever been on! glad that I deleted my account there! They didn't even bother to answer what they are going to do about the stolen images ... at least one of my were stolen and I didn't put my photos on the market ... Be carefull!

To be fair, lets review all the problems: SweetNana please respond to points 8 and 9

1. "Though these have improved greatly in recent weeks, I still get crashes due to server errors almost daily."
I have no crashes or server errors at any time. The response is fast

2. "The Blog site with category descriptions has been red flagged by Google due to errors that could allow hackers to harm your computer if you visit it."
This is still red-flagged as the site "contains malware"

3." Several categories of 2017 awards have not been given."
This has not been attended to.

4. "The 2017 banner awards also have not been given. Of course, that can't happen till all the category awards are given."
This has not been attended to

5. "The best of month awards for February have not been given, and March will be over in a few days."
This has not been attended to.

6." Awards have not been showing up in the news feed for the past few days."
This is still not happening. However awards are showing up if you access a photo via the Leaderboard

7. "Emails are not being sent to users to let them know they won an award."
This is still not happening. I did however receive a notification just now about the outcome of a competition I entered

8. "Images show points awarded for recent daily and weekly awards, but the points are not being added in to the users total."
Unknown

9." When you win an award, the counter is not updating to reflect your new total number of awards."
Unknown

10. "Pro members reported more than two weeks ago that links to their pro account are not functioning."
My Pro account is now working. I get over 100 duels on my photo.

Issue #11. I call this one the spinning wheel. It seems to be happening more often than in the past. When you are going through a number of images, like when you want to add one of your older images to a contest, the system will load a certain number of images, then hangs up and you get the spinning wheel. If you wait, it may catch up and then open additional images. But lately, it seems that you much more frequently get the spinning wheel and it never moves forward to load more images. When that happens, you can't view any additional images in your collection, so they cannot be added to the contest.

I'm adding these here to keep this list current, but I reported these issues separately.

Issue #12. The monthly awards for March were issued on April 1st or 2nd. (Who knows exactly when since we don't get notified anymore.) Monthly awards are not supposed to be assigned until the second week of the month so that entries added the last week of the month have a fair chance to rise to their true ranking. The image that won #7 was entered on March 23rd. It is currently in the #4 position. That's a big difference of about 7,000 points. Meanwhile, the February awards still have not been assisgned.

Issue #13. I check the Leaderboard for Top Contributors for April and it is a mess. The people listed as the top contributors have not even won any daily awards. #1 for animals has one image entered with a score of 539. #2 entered ten images, but the top score is a 250. #3 entered only one animal image so far in April with a score of 283. As I went down the list I found the same thing. Those who actually have won daily awards in April are no where to be found.

Just to be sure that this wasn't isolated to the animals category, I spot checked flowers and found the same result. #1 has two images with scores of 260 and 360. #2 has one image with a score of 287. #3 has one image with a score of 321. Again, photographers who have won daily awards in April were not on that list.

There has been this problem for a long time, too, without resolution:

http://community.pixoto.com/pixoto/to...

Granted - not as serious but another example of a technical problem that wasn't addressed and Jasenka apparently never heard back from 'management' about the issue

I'm thrilled to see that Scott got the new release up and running! Yea, Pixoto!

I can't log in. I have already reported the issue. I can get to the main page, my photo is showing and if I bring down the menu there is an option to log off implying I am logged in. However whenever I try to do something that requires I be logged in I can't enter in a password and be recognized. I have cleared my cache numerous times and have reset my password I believe 4 times.

We are beyond being patient. I have had issues since the beginning of January. I can't get to Instagram. For those of us paying there should be a refund, because we are not getting the product that was advertised. I am now in my fourth month of you asking me to patient.

I have lost points twice for no reason, are being, contest award points are not being given. You are losing customers who are angry at having photos misclassified and yet when we report photos which are being dualed over and over again, because the photographer is top scoring they are held to different rules than the rest of us.

Our patience is gone! Fix the damn problems now and hold all photographers to the same rules or tell all of we can submit duplicate images. If the rules are not going to be enforced, then change the rules, but make it fair for everyone.

Duplicate images should have no effect on points? Really? When my images get a lower score because of duplicates that doesn't points? Really? Did you really say that?

I still cannot log in this morning.

Instagram doesn't allow publishing photos to their system via a 3rd party source.  This has never been a feature on Pixoto.  The instagram functionality only allows you to automatically have your instagram images post to Pixoto if you tag them with pixoto when using the instagram app.

Really? Why has Janeska has then been telling me since January the problem is being looked into and addressed?

Scott, things seem to be working much, much better now. Thank you so much for your efforts. I decided to express my thanks by signing up for a pro account. So far, I am really liking it. Keep up the great job!

Scott, the February awards still have not been given. Will that be corrected soon?