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Seperate community and helpdesk

Scott, when turning over to a new community system, please do seperate the helpdesk from the community.

A lot of the 'issues' over here are issues for a specific members only and these should be managed via a ticketing system. You can easily monitor and track the open issues and ensure that everything is followed up properly.

Besides that: NEVER drive your own community 
A participating moderator to manage items, like Jasenka, is OK
Good or bad feedback... it all belongs there and should be really valueble for Pixoto.
Opening/closing/hiding topics in a community is basically killing the community, offending your members and losing the great value for the company (so Pixoto in this case). And I assume that's clearly something you do not want.

https://medium.com/comatter/the-10-golden-rules-of-building-communities-that-matter-5984ccf6e93b

https://www.quora.com/What-are-the-basic-rules-of-community-management

https://www.fsresidential.com/north-carolina/news-and-events/articles/how-to-make-good-policy-in-your-community-eight-si


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